Shipping & Returns
Prices
All prices indicated on the Site are in GBP (£ sterling) and are inclusive of VAT (where applicable) and are exclusive of delivery charges. Delivery charges will be added to your quote.
Billing and payments
Payment cannot be made via the site. A quote with the details of the order and how to make payment will be emailed to you. Financial information will not be saved on our system. Please contact directly to arrange your order by emailing info@anniepgmillinery .
Delivery
Your product will be beautifully packaged and sent out with great care. All goods shipped in the United Kingdom will be delivered either by a courier service or Royal Mail. Items sent outside the United Kingdom are sent using a courier service. When your parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel
Delivery Prices
UK shipping is charged at £10 per delivery by courier.
EU shipping is charged at £25 per delivery by courier
Rest of the World shipping is charged at £35 per delivery by courier
Please note you are responsible for any duties and/or taxes collected at the point of entry into the destination country.
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Annie P-G Millinery is not responsible for any delays in delivery incurred due to adverse weather conditions, customs processes, industrial action or circumstances beyond our control once the item is with the delivery providers. Whenever possible, we will make every effort to ensure that your order is not delayed by such factors, and will contact you to make alternative arrangements if appropriate.
All pieces are handmade in the UK with the highest level of craftsmanship. Please note the delivery time on each product when shopping.
Returns
We hope that you will be pleased with your Annie P-G Millinery item. However, if for some reason, you are not happy with your order, and would like to return it, please contact us by emailing info@anniepgmillinery.co.uk within 7 days of receiving your order. Goods must be returned within 14 days, unworn with all labels intact and in the original packaging and in saleable condition. Your rights to return goods are protected under the EU Distance Selling Directive. Please note that you are responsible for the return, and so we recommend that you use a recorded delivery service.
A full refund excluding the cost of postage, will be issued back to your account once the piece has been received and found to be in satisfactory condition. Refunds and exchanges will not be given on any items that have been worn or used, and/or are in an un-saleable condition.
It is not possible to accept returns on bespoke orders. However, we make every effort to ensure that every customer is completely satisfied with their order.
In the unlikely event that you receive a faulty item, please contact us by emailing info@anniepgmillinery.co.uk within 48 hours of receipt, explaining the problem. In these cases, a full refund will be issued including the initial and return postage costs.
We will notify you of the returns address on request
If you have any questions, please email info@anniepgmillinery.co.uk
Tel: +44 7747 084283